Welcome to Nobody’s Child Shop’s FAQ! We’re here to make your shopping experience as effortless as our global delivery service. Below you’ll find answers to our most common questions about our affordable luxury fashion pieces, shipping policies, and more.
About Our Products
What style of clothing does Nobody’s Child Shop specialize in?
We specialize in trend-forward yet timeless pieces that blend contemporary style with everyday wearability. Our collections range from effortless All In Ones and dresses to premium knitwear and sophisticated suits & tailoring – perfect for building a coordinated capsule wardrobe.
Are your products ethically made?
Yes! We’re committed to responsible fashion. All our pieces are carefully curated for quality and craftsmanship, with each order hand-checked by our San Francisco team to ensure premium standards.
How do I choose the right size?
Each product page includes detailed size charts. We recommend comparing your measurements for the best fit. Our dresses and knitwear are designed with comfortable silhouettes, while our jeans, trousers and tailoring follow more structured sizing.
Ordering & Account
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. Standard shipping via DHL/FedEx includes real-time updates, while EMS provides basic tracking. You can also check your account dashboard for order status.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery! If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate if your order hasn’t entered processing.
Do I need an account to place an order?
While you can checkout as a guest, creating an account lets you track orders, save favorites, and makes future checkouts faster. We never share your information and protect all data with industry-standard security.
Shipping & Delivery
What shipping options are available?
We offer two convenient options:
Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing with premium tracking
Free Shipping (orders over $50 via EMS): 15-25 business days after processing with basic tracking
Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing with premium tracking
Free Shipping (orders over $50 via EMS): 15-25 business days after processing with basic tracking
Do you ship worldwide?
Yes! We ship globally from our San Francisco hub, excluding some Asian destinations and remote areas. Customs fees may apply in certain countries (calculated at checkout).
How long does order processing take?
All orders require 1-2 business days (excluding weekends/holidays) for our quality control team to hand-check your items before shipping.
What if my package is delayed?
While we ensure prompt processing, transit times may vary by destination and carrier. During peak seasons or unforeseen circumstances (like weather), delays may occur. Check your tracking for updates or contact us if delivery exceeds the estimated window.
Returns & Exchanges
What’s your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn with tags attached. Visit our Returns Center to initiate the process. Note: original shipping fees are non-refundable, and return shipping is the customer’s responsibility.
How long do refunds take?
Once we receive and inspect your return (typically 3-5 business days after arrival), refunds are processed within 5 business days. The timing depends on your payment provider – credit cards usually reflect the refund within 1-2 billing cycles.
Do you offer exchanges?
Currently we process returns only. For size exchanges, we recommend placing a new order for the correct size while returning the original item. This ensures you secure your preferred item before it sells out.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted using SSL technology – we never store your full payment details.
Is my payment information secure?
Absolutely. We use industry-standard encryption and partner with trusted payment processors. You may also checkout through PayPal for an additional layer of security.
Why was my payment declined?
This is usually due to bank authorization issues. Try these solutions:
1. Ensure your billing address matches your card’s registered address
2. Check your card’s international transaction permissions
3. Verify sufficient funds/credit limit
4. Try an alternate payment method
If issues persist, contact your bank or our customer care team.
1. Ensure your billing address matches your card’s registered address
2. Check your card’s international transaction permissions
3. Verify sufficient funds/credit limit
4. Try an alternate payment method
If issues persist, contact your bank or our customer care team.
Contact & Support
How can I contact customer service?
Our San Francisco-based team is happy to help! Email us at [email protected] for prompt assistance. We typically respond within 24 business hours.
What are your customer service hours?
We’re available Monday-Friday, 9AM-5PM PST (excluding major US holidays). Emails received outside these hours will be addressed the next business day.
Can’t find what you’re looking for? Our fashion-forward team is always here to help you navigate our collections or resolve any concerns. Reach out at [email protected] – we’re committed to making your Nobody’s Child Shop experience as seamless as our signature designs.