At Nobody’s Child Shop, we design our fashion pieces to fit seamlessly into your life. If something isn’t quite right, our returns process is as carefully considered as our tailoring.

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items. Please note:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • For hygiene reasons, swimwear and face + body products are final sale
  • Original shipping fees are non-refundable
Global Note: While we ship worldwide, return shipping costs for international orders are the customer’s responsibility unless the item is faulty.

How to Return or Exchange

  1. Initiate Your Request: Email us at [email protected] with your order number and return details (see template below)
  2. Package Your Items: Use the original packaging if possible, including the dust bag for our delicate dresses
  3. Ship Your Return: Send to our San Francisco studio using a trackable service:
    Nobody’s Child Shop Returns
    2621 Locust View Drive
    San Francisco, US 94108
  4. Confirmation: We’ll email you once we process your return (typically within 3 business days of receipt)

Return Shipping Methods

Choose the option that suits your timeline:

  • Standard Return: $12.95 via DHL/FedEx (tracked, 5-10 business days)
  • Economy Return: Local postal service (not tracked, 15-25 business days)

Refund Information

Your refund will be processed within 5 business days after we receive and inspect your return. Funds will appear in your account depending on your payment method:

  • Credit Cards (Visa/MasterCard/JCB): 3-10 business days
  • PayPal: 24-48 hours

Exchanges will ship within 2 business days after we receive your return.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear Nobody’s Child Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [e.g., “Linen Midi Dress”] – Reason: [Please specify – size, style, etc.] – Preferred Resolution: [Refund/Exchange for Size X/Store Credit] I understand that original shipping fees are non-refundable and that I’m responsible for return shipping costs unless the item is faulty. Best regards, [Your Full Name] [Your Email Address]
Studio Tip: Our customer care team is available to help style exchanges—just ask if you’d like recommendations from our current collections of dresses, knitwear, or outerwear.

For any questions about our returns policy, contact us at [email protected]. We’re here to ensure your Nobody’s Child experience remains as effortless as our designs.